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RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You can return goods which are of unsatisfactory quality or unfit for purpose to us by post by using the returns label and following the instructions in the "RETURNS BY POST" section. You must pay to send the item back, but if you contact Customer Services quoting how much you paid and provide a proof of posting certificate, we will reimburse your return postage costs. Refunds will be credited to your original method of payment.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
Please note, currently all returns are processed by our UK warehouse.
